To provide learners with knowledge and understanding of sales and the principles and practices of professional selling in the business environment.

To enable learners to develop the knowledge and understanding required to manage and deliver excellent customer service.

to develop knowledge understanding and skills in human resource management and consider contemporary issues that affect human resource management within organizations.

This unit is to enable the learner to understand the role of leadership and management in organizations; and the use of leadership and management skills to improve organizational performance.

to enable learners to understand the process of identifying appropriate and feasible projects.

Learners will also understand how the projects can be planned and monitored in order to achieve business objectives.


Accounting or accountancy is the measurement, processing, and communication of financial and nonfinancial information about economic entities such as businesses and corporations.

Accounting, which has been called the "language of business" measures the results of an organization's economic activities and conveys this information to a variety of users, including investors, creditors, management, and regulators