This unit aims to develop knowledge and understanding of the communication practices within organizations and learners are introduced to the different modes and channels of communication used in organizations.
In addition, learners will be able to develop their communication skills.
Learners will also apply their own communication skills to typical organizational requirements.
Customer relationship management (CRM) is an approach to managing a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
This unit aims to develop knowledge and understanding of those aspects of organizations that concern and support people. This includes communication practices, teamwork, remote working, and other organizational structures.
Using this knowledge and understanding, learners will be able to review the impact of workplace practices on people.
To develop knowledge and understanding of fundamental financial and management accounting techniques used by managers in organizations and to enable learners to apply these techniques.
In order to achieve this unit learners must produce work that demonstrates achievement of the learning outcomes at the standards provided by the assessment criteria. Learners must use exemplars to illustrate the points which are made. There is a requirement to utilize information from specific organizations to meet some of the stated standards.
This unit aims to develop knowledge and understanding of the communication practices within organizations and learners are introduced to the different modes and channels of communication used in organizations.
In addition, learners will be able to develop their communication skills.
Learners will also apply their own communication skills to typical organizational requirements.
